OAUG Customer Support Council

OAUG Customer Support Council Applauds Oracle’s Efforts to Protect Customer Investments

The OAUG Customer Support Council applauds the announcement that Oracle has waived Extended Support fees for a number of the Oracle major product lines through 2010 and 2011. (more…)

Details about Oracle’s extension of support value to customers are available on the OAUG Web site.

E-Business Suite Release 12.1 — Beneficial Oracle Resources

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Oracle E-Business Suite 12.1 provides organizations of all sizes, across all industries and regions, with a global business foundation that reduces costs and increases productivity through a portfolio of rapid-value solutions, integrated business processes and industry-focused solutions.

If you plan on upgrading to Oracle E-Business Suite Release 12.1, having the right information is vital to a successful upgrade project. Your one source for E-Business Suite Release 12.1 implementation readiness information is the Oracle E-Business Suite Release 12.1 Information Center on My Oracle Support. Please bookmark and monitor this site. It has the latest published information on certifications, Release Update Packs (RUPs), diagnostics and documentation resources.

Get Ahead with Oracle Premier Support

By providing the innovation, tools, and expertise your business needs to be more competitive, Oracle Premier Support helps you improve business value, reduce total cost of ownership and minimize business risks.

Across the enterprise and around the globe, Oracle Support provides a superior support experience that lets you drive innovation and generate growth in your business. Download the Oracle Premier Support Data Sheet (PDF file) for more information.

Under the auspices of the OAUG Board, the Customer Support Council represents Oracle Applications customers to Oracle Applications Support by:

  • Reviewing and responding to proposals and initiatives of Oracle.
  • Providing feedback as requested by Oracle.
  • Inform Oracle Applications Support of member concerns.
  • Assist members and customers in understanding Oracle Applications Support services by:
    • Presenting sessions at national and regional user group meetings.
    • Polling members on issues relating to support.
    • Suggest best practices for customer internal support organizations.

If you have any questions regarding Oracle’s support policies or concerns about potential changes to these policies, please e-mail support@oaug.com.