OAUG Customer Support Council

Customer Quick Reference Guide

For Oracle Technology and Oracle E-Business Suite Customers

The Oracle Customer Quick Reference Guide (PDF file) summarizes some of the key resources and best practices for Oracle Premier Support customers, including:

  • Important global customer support contact information
  • Essential resources — Oracle MetaLink, online support, Global Customer Care
  • How to work effectively with Global Customer Support — searching for solutions, logging a service request, reporting bugs to Oracle Development
  • Best Practices for Service Requests

Find out how the Oracle Customer Quick Reference Guide can help you derive the most benefit from Oracle Premier Support.

OAUG Customer Support Council Instrumental in Advocating for Extension of Premier Support for Oracle E-Business Suite 11.5.10

Oracle President Charles Phillips announced that Oracle is extending Premier Support for Oracle E-Business Suite 11.5.10 until November 2010 during his keynote presentation at COLLABORATE 08.

Phillips cited the feedback provided to Oracle from the users group community, including the OAUG Customer Support Council, regarding customers’ need to have more time to plan for the upgrade to Release 12 . Read more in the Oracle 11i9 and 11i10 Support Policy Updates (PDF file).

Under the auspices of the OAUG Board, the Customer Support Council represents Oracle Applications customers to Oracle Applications Support by:

  • Reviewing and responding to proposals and initiatives of Oracle.
  • Providing feedback as requested by Oracle.
  • Inform Oracle Applications Support of member concerns.
  • Assist members and customers in understanding Oracle Applications Support services by:
    • Presenting sessions at national and regional user group meetings.
    • Polling members on issues relating to support.
    • Suggest best practices for customer internal support organizations.

If you have any questions regarding Oracle’s support policies or concerns about potential changes to these policies, please e-mail support@oaug.com.