Oracle Waives Extended Support Fees for Oracle E-Business Suite Customers

Oracle Waives Extended Support Fees for Entire Three Years on E-Business Suite 11.5.10

Based upon feedback from our customers, including the OAUG, and as part of Oracle’s continued commitment to provide the industry’s leading support offering, Oracle has waived the Extended Support fees for E-Business Suite 11.5.10 for the entire three years of the Extended Support period, December 2010 - November 2013. This is a two-year extension to the initial waiver for the first year of the Extended Support fees. This change will be reflected in the December update to the Software Technical Support Policies. 

Oracle will be identifying customers who have already paid the Extended Support fee for 11.5.10 and determining a method of communication and a process for managing credits back to these customers. 

Please refer to the Lifetime Support Section of oracle.com for further information regarding Oracle's Lifetime Support Policy. 

E-Business Suite R12.1 First-Year Extended Support Fees Waived

During Oracle OpenWorld 2011, Oracle announced a waiver on the first year of Extended Support fees for Oracle E-Business Suite 12.1. The waiver will be in effect from June 2014 through May 2015. Details are provided on the Oracle EBS Techstack Blog.

One of the OAUG’s very active and important councils, the OAUG Customer Support Council, holds regular conference calls with representatives from Oracle Support to discuss members’ challenges and concerns. Through its solid, long-standing relationship with Oracle Support, the OAUG Customer Support Council serves as an advocate for the greater Oracle users community, influencing Oracle product and policy decisions.

For more information about the OAUG Customer Support Council’s relationship and interaction with Oracle Support, read the OAUG’s response to Oracle’s announcements regarding the waivers of Oracle E-Business Suite Extended Support fees.

Readiness for EBS Release 11i Extended Support

The results of a survey conducted by the OAUG in the autumn of 2010 indicate that many Oracle EBS Release 11i customers are unaware of the options and requirements for staying on EBS Release 11i past the end of Premier Support. The "Readiness for Release 11i Extended Support Survey" executive summary provides details. The report also contains information about resources that can help customers evaluate options for remaining on their current releases or upgrading to EBS Release 12.1.

The OAUG Customer Support Council helped negotiate the one-year waiver of support fees for a number of product lines, including Oracle’s E-Business Suite (EBS) Release 11i, through 2011 (See below). The Extended Support window for Oracle EBS Release 11i customers began in December of 2010.

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News from COLLABORATE 09: Extended Support Fees Waived for Several Major Oracle Product Lines

Oracle President Charles Phillips announced an extension of support value for customers at COLLABORATE 09. Oracle's announcement, an indication of Oracle's ongoing efforts to protect customers' investments and facilitate future upgrades, waives Extended Support fees for a number of major Oracle product lines through 2010 and 2011.

Details are provided in Oracle’s press release and Waiver of Extended Support Frequently Asked Questions (PDF file).

Through its solid, long-standing relationship with Oracle Support, the OAUG Customer Support Council (CSC) was the catalyst behind Oracle’s decision to extend support value for customers.

“Oracle’s ongoing collaboration with the OAUG provides us with direct customer feedback to ensure value is delivered not only with Oracle Premier Support but with all Oracle products and services,” said Sherman Terry, vice president, Oracle Global Customer Advocacy. “This announcement demonstrates Oracle’s continued investment to support customers by allowing even more time to plan and budget for product upgrades.”

For more information about the CSC’s relationship and interaction with Oracle Support, read the OAUG’s response following Oracle’s announcement of the waiver of Extended Support fees.