[OAUGNet]-Re: AR: Linking a Customer Call to an A/R Invoice

[Eric <ericthered732@yahoo.com>]

Thanks, Raghu.
You have solved our problem.  We will train our users to enter the call information, including the invoice #, in the TOPICS tab.

Best regards,

Eric


--- On Wed, 7/2/08, Raghavender Rao Kandikonda <raghuk4@gmail.com> wrote:

> From: Raghavender Rao Kandikonda <raghuk4@gmail.com>
> Subject: Re: AR: Linking a Customer Call to an A/R Invoice
> To: "OAUG Net listserver" <OAUGNet@oaug.com>
> Date: Wednesday, July 2, 2008, 3:27 AM
> Hi Eric,
> 
> When you navigate to Collection Work Bench > Customer
> Call > You enter the
> details & save, then you find that Transaction Info
> missing. But that is not
> the correct place u give Trx Info. Once you save Customer
> Call window, you
> will find the TOPICS tab enabled, click on that, u will
> navigate to CALL
> TOPICS window, here you enter the Trx Details.
> 
> Please let me know if you have any other solution for this.
> 
> Thanks,
> Raghu
> 
> 
> On 01/07/2008, Eric wrote:
> >
> > We are using Receivables 11.5.10.2.  I am able to
> successfully create a
> > customer call record.  When I create the record in the
> Customer Calls form,
> > it allows me to select an open Receivables invoice
> number for the customer
> > in the Trans Num field.  However, once I save this
> call record and requery
> > it, the selected AR invoice number  appears to be lost
> (not retained).
> >
> > Is anyone familiar with this issue?
> >
> > Does anyone know if a setup or profile option is
> required to allow customer
> > calls to retain the selected AR Invoice # in the Trans
> Num field?
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