[OAUGNet]-Re: AR: Linking a Customer Call to an A/R Invoice

["Robin Walker" <robinwalker@email.com>]

You  can associate notes to invoices in Collections too.

-----Original Message-----
From: OAUG Net listserver [mailto:OAUGNet@oaug.com] On Behalf Of Joe Imbimbo
Sent: Monday, June 30, 2008 9:06 PM
To: OAUG Net listserver
Subject: [OAUGNet]-Re: AR: Linking a Customer Call to an A/R Invoice

Hi:

Are you able to see the data in the table(s) to verify that it is not a 
display issue instead of a data issue?  Try running one of the Receivables 
data colleciton tests in the Oracle Diagnostics Tool.  This is helpful to 
debug data issues.

joe


----- Original Message ----- 
From: "Eric" <ericthered732@yahoo.com>
To: "OAUG Net listserver" <OAUGNet@oaug.com>
Sent: Monday, June 30, 2008 6:37 PM
Subject: [OAUGNet]-AR: Linking a Customer Call to an A/R Invoice


> We are using Receivables 11.5.10.2.  I am able to successfully create a 
> customer call record.  When I create the record in the Customer Calls 
> form, it allows me to select an open Receivables invoice number for the 
> customer in the Trans Num field.  However, once I save this call record 
> and requery it, the selected AR invoice number  appears to be lost (not 
> retained).
>
> Is anyone familiar with this issue?
>
> Does anyone know if a setup or profile option is required to allow 
> customer calls to retain the selected AR Invoice # in the Trans Num field?
>
>
> Best regards,
>
> Eric
>
>
>
>
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