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[OAUGNet]-AR: Linking a Customer Call to an A/R Invoice

We are using Receivables 11.5.10.2.  I am able to successfully create a customer call record.  When I create the record in the Customer Calls form, it allows me to select an open Receivables invoice number for the customer in the Trans Num field.  However, once I save this call record and requery it, the selected AR invoice number  appears to be lost (not retained).

Is anyone familiar with this issue?

Does anyone know if a setup or profile option is required to allow customer calls to retain the selected AR Invoice # in the Trans Num field?


Best regards,

Eric


      

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